Q: What is ServiceNow?
A: ServiceNow is a cloud-based IT Service Management (ITSM) platform designed to streamline business processes and enhance service delivery. It enables organizations to automate workflows, improve efficiency, and provide top-tier service to customers. With a wide range of modules, ServiceNow offers comprehensive control over IT services, allowing businesses to optimize resource allocation and design efficient process flows.
Q: What is an Incident?
A: An incident refers to an unexpected disruption or malfunction in a business application that affects its normal operation. It typically involves issues that need to be resolved to restore service functionality.
